Consultancy Services

2020 regularly consults with individual firms in the areas of marketing, practice management and organisational issues. In-house seminars are also available. Our consulting focuses on the following principal areas:

Marketing – Developing Marketing plans for client firms, specifically:

  • Building a marketing culture
  • Implementing the plan
  • Recruiting and training marketing personnel
  • Providing follow-up and support

Partner Retreats – Facilitating partner and management retreats, using a methodology that includes:

  • The identification of key issues through confidential questionnaires
  • Individual interviews
  • Documentation and implementation
  • Building a “one-firm” culture
  • A bias towards change, results, and accountability

Partnership Agreements – Helping firms develop comprehensive partnership (or corporate) agreements that effectively deal with key issues, including:

  • Ownership and compensation
  • Retirement
  • Admission and withdrawal of partners
  • Non-compete agreements
  • Dispute resolution

Management  – Counselling firms on initiatives to significantly raise profitability, through:

  • Better people management
  • Incentive remuneration systems
  • Chargeable hour management
  • Improving fee structures
  • Better billing practices
  • WIP and debtor controls

Structural Change – Assisting firms in dealing with issues of succession planning, retirement, partner withdrawal and new partner admissions. 2020 regularly assist with the negotiations of practice mergers and acquisitions.

Systemisation –  2020 examine a practice to ascertain whether it is working at maximum efficiency and is effective in its delivery of services for clients.

Client Satisfaction Surveys – Do you know:

  • what your clients care about?
  • what your clients’ concerns are when dealing with your firm?
  • how your clients rate your practice?
  • what other services your clients are interested in receiving?

Have you asked them? Unless you ask the questions, you never really know.

The most successful and profitable practices in the U.K. and Ireland take the time to listen to their clients to truly add value to their practice.  At 2020, we have developed a proven methodology of surveying your clients.


Fee Growth – Consulting designed to install and implement proven methodology within your firm to win higher average fees with less chargeable time employed:

Areas covered include but not limited to:

  • Preparation for meeting
  • Pipeline Management
  • Lead Generation
  • Effective language skills
  • Resolving Client Concerns
  • Pricing
  • Proposal Writing
  • Discovering Needs
  • Closing and Getting Paid
  • Establishing Effective Referral Systems
  • Cross Selling
  • Negotiation

Leadership Development – Consulting, mentoring and Focus Groups designed to accelerate the progress of rising stars through to being partner designates.

Areas covered include but not limited to:

  • Client Management
  • Critical Thinking and Crisis Management
  • Cultural Fit
  • Communication
  • Business Development
  • Commercial Awareness
  • Loyalty
  • Time Management
  • Mentorship
  • Establishing a ‘Personal Brand’
  • Conflict Resolution
  • Risk/Reward Analysis

For further information about consultancy services please complete the contact form to the right.